How Does STS Relay Work?
It’s straightforward!
Just dial 711 (or 877-735-8261) and then ask for a Speech-to-Speech relay operator.
Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect to the other party.
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1
You speak on your phone directly to the other party while the relay operator listens.
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2
The relay operator repeats your spoken words to the other party as needed for clarity.
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3
The other party talks directly you.
STS Call Setup
Registering and creating your Customer Profile can help speed up call processing for all of your STS calls. Your profile contains all your call preferences in one place.
STS Call Setup is an optional feature in the Speech-to-Speech (STS) tab of your Customer Profile. It allows you to provide additional information to an STS operator prior to making an STS call to a specific party. Simply fill out the online form with information such as:
- Phone number and name of the person or business you are calling
- Announcement for the STS operator to make at the start of your call (e.g., “This is John calling to check on my dog.”)
- Instructions for the STS operator (e.g. details about the subject of the call, menu option, or anything to make the call easier)
Please contact support service if you would like assistance with your Customer Profile and/or STS Call Setup.
