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STS Customer Profile

This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.

STS users can choose whether to allow a relay operator to repeat everything or repeat when not understand.

STS users can create a unique STS User ID.

STS Call Setup allows users to provide extra details to the STS operator before making an STS call to a specific party. This includes the phone number and name of the person or business being called, along with any announcements or instructions for the STS operator.

The “Speech to Speech Contacts” feature allows STS users to store contact description and phone numbers for easier access when placing STS calls.

STS Call Setup

STS Call Setup is an optional feature in the Speech-to-Speech (STS) tab of your Customer Profile. It allows you to provide additional information to an STS operator prior to making an STS call to a specific party.  Simply fill out the online form with information such as:

  • Phone number and name of the person or business you are calling
  • Announcement for the STS operator to make at the start of your call (e.g., “This is John calling to check on my dog.”)
  • Instructions for the STS operator (e.g. details about the subject of the call, menu option, or anything to make the call easier)

To create your Customer Profile

Fill out the online form to create a new Customer Profile.

Click here for instructions.

To see or update your Customer Profile

Click here for instructions.

To see or update your Customer Profile,
login with your username and password.

Select “Customer Profile”.